Privacy & Cookies Policy

UAB “Vilniaus Europolis” (“VILNIUS CITY HOTEL”) respects the privacy of the guests and interested persons and is determined to protect it by providing accommodation services, honestly and legally manage and monitor the data provided during your registration.

The Privacy Policy reflects the practice of the data processing of Guest and Stakeholders applied by UAB Vilniaus Europolis.

If you have any questions regarding the processing of personal data, send an email to us:

Collecting an information

UAB “Vilniaus Europolis” is guided by the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation (GDPR). The following information about the Guest is collected by Sales, Marketing and Communication Departments of UAB “Vilniaus Europolis”: and

We collect data about your guests using:

electronic marketing and registration forms,

when ordering our services

when you submit your details through the reservation system

Use of personal information

We use your personal data for the following purposes:

providing you accommodation services,

processing orders, registration, queries,

sending you information about our services and special offers (if you agree to receive such information),

contacting you regarding the quality assessment of the services provided.

Your personal data will not be provided under any circumstances to third parties except in the following cases:

if your consent is for the disclosure of personal data;

law enforcement institutions in accordance with the procedure provided by the legal acts of the Republic of Lithuania.

With your consent, contact with you by phone or e-mail. For direct marketing purposes, we will endeavor to send you the information you are interested in interested in. At any time, you can adjust the receipt of this information by contacting us by email. Email:

You have the right to refuse to process your personal data for direct marketing purposes, without giving reasons for disapproval, as well as requesting in writing to rectify incorrect, incomplete, inaccurate personal data.

We will protect your personal information to the extent that it will be necessary to fulfill the purposes stated in this privacy policy. Subscriptions and direct marketing data are stored for no longer than 3 years. You have the right to access our Personal Data. In order to find out what your personal data have been collected or received from and from what sources, for what purposes they are processed and whether all your Personal Data is complete and correct, you must contact us in advance with the email address that was provided to us. We do not provide such information on the phone.

You also have the right to:

requesting us in writing, by email or telephone, to suspend the processing of personal data.

Find out what data we handle for you.

to be forgotten, to demand that we destroy the data processed by you.

request that we transfer information about you to another personal data controller.

not agreeing with the Privacy Policy to oppose the processing of your Personal Data.

Expressing your disagreement immediately or submitting a subsequent notification to disagree with the fact that your Personal Data is processed for direct marketing purposes.

By ordering our services, you agree that your Personal Data will be used to fulfill the accommodation service. You agree in advance that your Personal Data we have the right to keep on the server in the cloud to the extent necessary in accordance with the requirements of the laws of the Republic of Lithuania.

Any request or instruction relating to the processing of Personal Data, you must provide us with written notice in one of the following ways:

by submitting such a request or instruction to us directly at Švitrigailos g. 11D, LT-03228 Vilnius, Lithuania,

Sending such an application or order to the e-mail:, which was provided to us at the time of reservation.

Upon receipt of such a request or instruction, we will provide a response and will carry out the actions indicated in the request. Your response will be in writing.

By administering our services and website and diagnosing possible problems, we may use your IP addresses.

Cookies policy

We use cookies to identify your identity on our websites. Our goal is to personalize your services to the best of your interests.

A cookie is a small amount of information that our server sends to your computer’s hard drive so that the website remembers you. This information may consist of site settings details, page link URLs, generated unique identifier code.

We use cookies to:

to avoid re-booking your site visitors.

to offer more personalized offers to the guests.

Most browsers are set to automatically accept cookies. You can disable cookies in your browser, but be aware that if you do so, you may lose the ability to use the many features necessary to make the website work as well. If you need more information, cookies for our site, valid for 3 years:


stored encrypted user login

eLexLastVisited, PrevPage

the last visited,,,,, the product page addresses

TAFontFamily, TAFontSize

the size and font of documents


which product version (product or test) to provide to the consumer


Protected whether to display the user a cookie alert

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